Returns

Your satisfaction is guaranteed. If for any reason you wish to return an ordered item, please do so within 30 days for a full credit refund

You may return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or exchange. Refunds must be issued to the card with which the purchase was made.

Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns that are improperly packaged will be refused receipt.

How to Prepare a Return
To return an item to Cross Jewelers, follow our two step process:

Fill Out The Return Form
Enclosed with your original receipts is a Green exchange/return merchandise form. Please fill out the information including a phone number in case we need to contact you.

Package Your Return
Use a sturdy box. Do not use a pouch or flat cardboard mailer. Jewelry can be crushed in these. Include all original packaging, as well as the return form. For security reasons, do not write Cross Jewelers anywhere on the outside of the package. Instead use William Cross Inc.